45-DAY SATISFACTION GUARANTEE
At Nutiva LLC, we proudly stand behind our products and our quality controls. If you are not completely satisfied with one of our products you purchased from one of our authorized sellers, please contact Nutiva Customer Service within 45 days of the date of purchase to request a replacement product. This Guarantee is a limited to customers in the United States.
Guarantee option: product replacement - no cash refunds.
A cash refund may be available if the product is returned to the original retailer where it was purchased. However, every retailer has their own returns policy.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers. This Guarantee is also limited to the original, end user purchaser.
How to Claim the Guarantee:
If you are asking for service on a specific product, please keep it as we will need information off of the label to help you. To submit a Guarantee request for a replacement product, please email us using our Contact Form and provide us with the following information:
- Which product this is and its size
- A picture of the Best Before date and Lot code on the package
- A picture or a detailed description of the issue with the product
- The product UPC or Barcode number
- Where and when you purchased your product
- A copy of your receipt
- Your full name
- Your mailing address
- Your phone number
In some cases, such as when a product may have caused a customer to experience an adverse reaction, you may be required to return the product to us for inspection.
We reserve the right to deny any claim made on this Guarantee if we believe it is not made in good faith. Proof of purchase is required. This Guarantee is subject to change without notice.
